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Privacy Policy – Woodflame

Terms and Conditions

Woodflame operates the website: woodflame.com.

The use of the site is governed by the terms and conditions set forth below, as well as by the general policies.

Site Operations Location

Woodflame is operated from its offices located in Quebec, Canada. Those who choose to use Woodflame do so at their own initiative, and it is their responsibility to comply with all applicable local laws. The use of woodflame.com is governed by the applicable laws in the province of Quebec. Woodflame makes no representation that any elements of the site may be used in other locations than Canada, and it is prohibited to access the site from territories where the law would deem the content or use of the site to be illegal. Those who choose to use the site do so at their own initiative and it is their responsibility to comply with all applicable local laws. Any claim relating to the site and its contents, or arising from the use of the site, is governed by the applicable laws in the province of Quebec.


Woodflame is committed to providing a website that respects the privacy of its visitors. This section summarizes Woodflame’s practices regarding the protection of personal information on its website. The woodflame.com site does not automatically collect personally identifiable information about you, such as your name, phone number, or email address. We will only have access to such information if you provide it to us in the course of a request, form submission, or when you provide it to us during registration.

All personally identifiable information created, retained, or captured by Woodflame is protected under the Government of Canada’s Privacy Act. Information about each visitor is used by Woodflame staff who need it to respond to your requests or ensure the security of the system. This information is not disclosed to anyone outside of Woodflame.

If you have any questions or comments about this policy or how Woodflame applies it, please feel free to contact us at (514) 916-0918 or by email at info@woodflame.com.

This woodflame.com site is provided as a service to visitors. Woodflame.com reserves the right to modify, add, or remove any information or item from this site at any time and for any reason.

Copyright and Rights

All texts on the site, logos, concepts, graphics, images, sounds, information, documents, and other materials (referred to here as “elements”), as well as the selection, arrangement, and display of them, remain the exclusive property of woodflame.com and/or its clients and suppliers and are protected by the Copyright Act.

Hereby, woodflame.com authorizes you to view, copy, download, and print the documents available on this site on the express condition that these documents are used for personal, non-commercial purposes only; that they are neither modified nor redistributed; and that any copyright, trademark, service mark, or other proprietary notice is reproduced as it appears in these documents. Anyone wishing to obtain permission to use elements protected by the Act, service marks, or trademarks must make a request for permission.


Woodflame.com will make every effort to provide accurate information on this website, but cannot guarantee that the information provided is error-free, up-to-date, accurate, or complete. Any material provided on this site is “as is”. In this regard, woodflame.com disclaims all warranties, express or implied, regarding it. Under no circumstances will Woodflame, its directors, employees, agents, sellers, or suppliers be liable, directly or indirectly, for any direct, indirect, consequential, punitive, special, or any other damages: loss of data, income, or profits; loss or damage to property or third-party claims arising out of or in connection with the use of this website and its content or any other website accessed by hyperlink.

Link to a Third-Party Site

As a service to visitors, and only as such, woodflame.com may provide hyperlinks to other websites. Since these hyperlinks are not under its control, woodflame.com cannot be held responsible for the content of any website linked to it by a hyperlink. Including hyperlinks on its own site shall in no way constitute any endorsement of the content of these sites.

Communications to Visitors

Any comments, feedback, information, or materials submitted to woodflame.com, through this website or in connection with it, shall be deemed non-confidential. By submitting comments, feedback, information, or materials to woodflame.com, you acknowledge that woodflame.com is free to use the content of any communication without restriction and without any obligation of compensation. Woodflame.com does not accept unsolicited ideas, work, or materials. In
these circumstances, you acknowledge that you are solely responsible for the risk associated with the use that may be made of any idea, work, or material distributed by you.

Woodflame.com is committed to protecting your personal data and privacy. We only use the information you provide us to
fulfill your requests and communicate with you. The personal and confidential data you provide us when defining your profile and requesting content on our site is exclusively intended to facilitate your visit, deliver the requested content, and communicate with you.

Use of Requested Information

To deliver the requested content (documents, newsletters, etc.) and to continuously improve it, we need certain information about you. Your name and phone number are necessary to contact you in case of delivery issues with the requested content and also for promotional purposes by woodflame.com only. Your email address is essential for delivering content on this site and for promotional purposes if explicit permission has been granted. We retain this information in order to allow you to reuse it, without time limitation, to request content on our site. We also use this data to improve the presentation and organization of woodflame.com, primarily your business and industry, to inspire us for the creation of new content or for its customization. If you no longer wish to receive our newsletter or promotions and information, you can simply unsubscribe by clicking on the link provided for this purpose in the monthly mailing. Protection of Your Confidential Data We observe strict security measures regarding the storage and disclosure of information you have provided to us, to prevent unauthorized access. Therefore, we may ask you to verify your identity again before providing you with confidential information or modifying it upon your request (to make a request, write to info@woodflame.com).


Cookies, commonly known as cookies, are information that an http server records on your computer’s hard drive to identify you. Our cookies do not contain confidential information, but simply a number allowing only woodflame.com to identify you and suggest content that may interest you and make your visit more enjoyable and user-friendly. Most browsers automatically accept cookies. However, you can refuse them
by modifying “Your preferences” on your computer. Even without a cookie, you still have access to most promotions on our site and can place your orders.

Transmission of Your Contact Information to Third Parties

Ensuring the utmost confidentiality, woodflame.com undertakes not to disclose or market to third parties any information about you, except under a legal constraint (by testimony in court, interrogation, request for documents, subpoena, request for civil investigation, or other similar procedure following an order from a competent court, or to comply with applicable conditions imposed by a governmental body or other regulatory authority, or other legal obligations).

Right of Opposition and Withdrawal

We undertake to offer you a right of opposition and withdrawal regarding your personal information. The right of opposition means the possibility for internet users to refuse the use of their personal information for certain purposes mentioned at the time of collection. The right of withdrawal means the possibility for internet users to request that their personal information no longer appear, for example, in a mailing list.

To exercise these rights, you can contact us via one of the following options:
Email : info@woodflame.com
Phone : (514) 916-0918
Website section : Contact – Woodflame


The personal information we collect is stored in a secure environment. People working for us are required
to respect the confidentiality of your information.

To ensure the security of your personal information, we use the following measures:
– SSL Protocol (Secure Sockets Layer)
– Network monitoring software
– Computer backup
– Firewalls
We are committed to maintaining a high level of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your transactions. However, as no mechanism offers maximum security, there is always some risk when using the Internet to transmit personal information.